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How to use Patient Satisfaction Data to Improve Healthcare Quality
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:: How to use Patient Satisfaction Data to Improve Healthcare Quality
How to use Patient Satisfaction Data to Improve Healthcare Quality
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SKU
ASQ-H1048
Author
Ralph Bell and Michael J. Krivich
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Clearance Item, In Stock, while supplies last
Price:
$10.00
(€ 8.70)
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In How to Use Patient Satisfaction Data to Improve Health Care Quality, the authors demonstrate the relationship between patient satisfaction and total quality in healthcare organizations. This is not a book on how to improve patient satisfaction, but rather how to use the information relating to patient satisfaction to improve overall healthcare quality.
A better understanding of this information will lead to better overall performance, which in turn will lead to improved customer satisfaction, repeat business, and ultimately new business. The use of diagrams, charts, and examples throughout the book clearly demonstrate how to begin using the data relating to patient satisfaction to improve the health care process, financial performance, and total quality
This book will introduce new cost reduction opportunities by developing a clearer understanding of the voice of the customer. By listening to what the customer is saying, healthcare organizations can identify areas in need of improvement, take appropriate measures to enhance operations and make process improvements, and ultimately lower costs while improving operating margin.
Hardcover, 176 pages
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